Most government agencies close down over Christmas and in early January. Here’s a list of who will be open and who shuts down for holidays.

nzbiz-christmasclosedown contact centre

Closed: 5pm, 24 December

Reopens: 8.30am, 5 January

Ministry of Business, Innovation and Employment

The Companies Office, Consumer Affairs and the Labour Service Centre:

Closed: 5pm, 24 December

Reopens: 8.30am, 5 January

Tenancy Services contact centre:

Closed: 5pm, 24 December

Closed: 25 – 28 December

Open: 29 – 31 December, 8am-4.30pm

Closed: 1 – 4 January

Reopens: 8am, 5 January

MBIE website


You can report a serious work accident any time on 0800 030 040. All other services close over the festive season.

Closed: 5pm, 24 December

Repens: 8.30am, 5 January

WorkSafe website

Inland Revenue

Closed: 5pm, 24 December

Reopens: 8am, 5 January

The 0800 self-service numbers are unavailable from 10pm, 24 December to 6am, 29 December.

Keep an eye on the IR website for myIR Secure Online Services, ir-File and E-File availability over the Christmas period.

Inland Revenue website

ACC contact centre

Closed: 25 – 28 December

Open 29 – 31 December:

  • Provider Helpline: 8am – 4.30pm
  • Business Customer Contact Centre: 8.30am – 5pm
  • Client Contact Centre: 8am – 5.30pm

Closed: 1 – 4 January

Reopens: 5 January

ACC website

New Zealand Trade and Enterprise

Closed: 2pm, 24 December

Reopens: 9am, 5 January

NZTE website

Ministry for Primary Industries

MPI Contact Centre open throughout the Christmas period, including public holidays.

MPI website

New Zealand Customs Service

All service delivery counters closed: 3.30pm, 24 December

Open: 9am-3pm on 29, 30 and 31 December

Auckland City, Auckland Mangere, Tauranga, New Plymouth, Wellington, Christchurch, Dunedin

Nelson – retaining current hours of 1pm-4.30pm

Napier – retaining current hours of 8am to 12.30pm

Reopens: 8am, 5 January, all counters reopen (excluding Nelson, reopening at 1pm)

New Zealand Customs Service website